Refund policy

Every shirt is made to order with your chosen name. Check the design, spelling and size before paying.

Personalised orders

We do not accept returns or exchanges for a change of mind, a spelling you approved or a size you selected when the shirt was supplied correctly. This does not affect the remedies below or rights you have under applicable law.

Faults, damage and mistakes

If your shirt arrives damaged, faulty, misprinted or different from your order, email hello@blameyourfriends.com with your order number and, if possible, a photo. We will arrange a replacement at no cost or a refund. Contact us before sending anything back; if a return is needed because of our error, we will provide instructions and cover the return shipping.

Shipping delays and unfulfilled orders

If we cannot ship within the timeframe stated when you ordered, we will notify you promptly, provide a revised date where available, and give you the choice to agree to the delay or cancel the unshipped items for a prompt full refund. If we cannot fulfil your order, or you do not agree to a delay requiring your consent, we will cancel the affected items and refund them as required by law.

Refunds

Refunds are issued to your original payment method promptly and within the time required by law. We will confirm when a refund is issued. Your payment provider determines when it appears in your account.

Your consumer rights

This policy does not exclude or limit any non-waivable rights or remedies under applicable US federal or state law or other applicable consumer law.